Privacy Policy

1. Who we are

The organisation responsible for the processing described in this notice is:

MACHSOFT YAZILIM MAKİNE SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Yahyakaptan Mah. Akasyalar Cad. No:24/1,
İzmit / Kocaeli, Türkiye

Email: info@machsoft.com.tr

For privacy-related requests, please use the subject line “Amazon Ads Privacy Request”.

2. Personal data we may process

The data involved depends on how you interact with this page and whether you ask us about or engage our services. It may include:

• Business contact details: name, business email address, telephone number, company, job title and other contact details you choose to provide.
• Enquiry information: the content of your message, requested services, business requirements, correspondence and information you provide when requesting a proposal or consultation.
• Project and service information: where you decide to engage us, relevant campaign settings, product or catalogue information, advertising performance data, reporting requirements, integration details and other information needed to deliver the agreed scope.
• Technical information: limited information that may be recorded by website hosting or security infrastructure, such as IP address, date and time of a request, requested page, browser or device information and security-related log records.

Please provide only information relevant to your enquiry. Do not send passwords, authentication codes, payment-card details or API secrets through a public contact form or ordinary email.

3. How we use personal data

We may use relevant information to:

• respond to enquiries and requests for information or proposals;
• understand business requirements and assess whether our services are suitable;
• prepare, negotiate and manage service agreements;
• provide, maintain, support and improve services that have been agreed with a client;
• communicate about project delivery, service issues and relevant changes;
• protect the website, systems, accounts and business operations against misuse or security incidents; and
• meet applicable legal, regulatory, accounting and record-keeping obligations, and establish or defend legal claims where necessary.

We do not use information submitted through an Amazon Ads enquiry to create unrelated advertising profiles.

4. Legal grounds for processing

Where applicable law requires a legal basis, we process personal data on one or more grounds available under that law. Depending on the circumstances, these may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing a legitimate interest that does not override your rights, or establishing, exercising or defending legal claims. Where consent is required, we will request it and explain how it may be withdrawn.

5. Amazon Ads and client data

If you engage MachSoft for campaign management, automation, analytics or integration work, we may process information that you or an authorised representative make available for the agreed project. Depending on the scope, this may include campaign, account, product, catalogue, reporting or performance information and technical integration data.

We use such information only to assess, provide, support or improve the services agreed with the relevant client, and subject to the applicable project instructions and agreement. Where MachSoft processes personal data on a client's behalf, the parties' respective roles and responsibilities should be defined in the relevant service or data-processing agreement.

MachSoft is an independent service provider. This notice covers MachSoft's own data-handling activities; it does not cover personal data processing carried out by Amazon or other platforms under their own terms and privacy notices. Please review the relevant platform's privacy information for its practices.

6. Sharing and international transfers

We may make personal data available only where reasonably necessary and subject to appropriate safeguards, including to:

• our authorised personnel who need the information for the purposes described above;
• service providers supporting website hosting, IT infrastructure, communications, security or professional services;
• professional advisers, auditors or insurers where required for legitimate business or legal purposes; and
• public authorities, courts or other recipients where disclosure is required by law or necessary to protect legal rights.

We do not knowingly sell personal data. We do not disclose enquiry data to third parties for their own unrelated direct-marketing purposes.

Depending on the service providers used and the location of a project, data may be processed in a country other than the country in which it was collected. Where an international transfer is subject to legal requirements, we will use a transfer mechanism and safeguards required by applicable law.

7. How long we retain data

We retain personal data only for as long as reasonably necessary for the purposes described in this notice, including responding to enquiries, managing business relationships, delivering agreed services, maintaining appropriate records and meeting legal obligations. The applicable period depends on the nature of the information, the relationship and any relevant statutory limitation or record-keeping period. Data is securely deleted, destroyed or anonymised when it is no longer required, subject to applicable law.

8. Data security

We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. No website, transmission method or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information sent to MachSoft has been exposed or misused.

9. Cookies and similar technologies

The page may use cookies or similar technical technologies where they are necessary for the operation, integrity or security of the website. You can manage or block cookies through your browser settings, although some website functions may not work as intended. Any non-essential analytics or advertising cookies will be identified, and any consent required by applicable law will be obtained before they are activated.

10. Your privacy rights

Your rights depend on the laws that apply to your personal data. Subject to the relevant legal conditions and exceptions, you may be entitled to request access to your personal data, correction of inaccurate data, deletion or restriction of processing, object to certain processing, receive data in a portable format, or withdraw consent where processing is based on consent. You may also have the right to complain to a competent data protection authority.

If you are in Türkiye, you may exercise the rights available to you under Personal Data Protection Law No. 6698 (KVKK). To submit a request, email info@machsoft.com.tr with the subject “Amazon Ads Privacy Request”. Please describe your request clearly. We may need to verify your identity before responding and will handle the request in accordance with applicable legal requirements.

11. Third-party websites and services

This page may contain links to third-party websites or platforms. A link does not mean that MachSoft controls or endorses the linked service. Third parties operate under their own terms and privacy notices, and we encourage you to review those notices before providing them with personal data.

12. Changes to this policy and contact

We may update this notice when our practices, services or legal obligations change. The “Last updated” date at the top of this page indicates when the notice was most recently revised. Material changes will be reflected on this page.